Privacy Policy
London TTB Cleaning Limited
Last Updated: 16/04/2025
At London TTB Cleaning Limited, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect the personal data you provide when you visit our website or use our services.
1. Who We Are
London TTB Cleaning Limited
Address: Old Compton Street, W1D 4TG, London
Email: info@londonttbcleaning.com
We are a professional cleaning services provider based in London. This policy applies to data collected through our website and any other means related to our services.
2. What Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, phone number, email address, address
- Service Details: Type of cleaning service requested, property size, and specific instructions
- Payment Information: Billing details (Note: We do not store full credit/debit card numbers)
- Website Usage Data: IP address, browser type, device type, pages visited, and time spent on our site
- Communications: Any messages or inquiries you send us via contact forms or email
3. How We Use Your Information
We collect and process personal data to:
- Provide and manage our cleaning services
- Respond to inquiries and provide customer support
- Process payments and manage bookings
- Improve our website and services
- Send service updates and occasional promotional offers (only with your consent)
- Comply with legal obligations
4. Legal Basis for Processing
We process your data based on the following grounds:
- Consent – Where you have given us explicit permission
- Contract – When processing is necessary for a contract with you
- Legal Obligation – When required by law
- Legitimate Interest – For operational reasons, such as improving our services
5. How We Protect Your Data
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers and firewalls
- SSL encryption on our website
- Limited access to personal data by authorised personnel only
6. Sharing Your Information
We do not sell your data. We may share your information with:
- Service providers and contractors who assist in delivering our services
- Payment processors (for handling transactions)
- Regulatory or law enforcement bodies if required by law
All third-party service providers are required to respect the security of your data.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined above, or as required by law. Typically:
- Contact and service data: up to 6 years
- Website analytics: up to 2 years
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict data processing
- Data portability (receive a copy of your data)
- Withdraw consent at any time
To exercise these rights, please contact us at info@londonttbcleaning.com.
9. Cookies
Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We recommend checking back periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
London TTB Cleaning Limited
Email: info@londonttbcleaning.com
Address: Old Compton Street, W1D 4TG, London